Your satisfaction is our goal. If you are unhappy with your purchase, please make sure to contact us by email first. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, original lace (uncut), original curl pattern (uncombed), and still, have the original packaging. We are happy to issue you a refund in the form of a E-Gift Card for use of a future purchase on Our website. E-Gift Cards never expire!
1.We recommend shipping packages back using USPS Flat Rate shipping with a tracking number for convenience, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, we will not issue a return credit. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
2.Returned items must be unworn and unwashed and uncut and un-styled (free of any stains from makeup, deodorant, or wear) with product package attached. Defective items must be reported via Email within 7 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 7 days of receiving your package. Report email: email@example.com
3.Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. If the return is due to customer’s problem. We will not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. When delivered, the unauthorized rejection is not allowed, and the cost of unauthorized rejection/return will be borne by the buyer.
You can cancel your order/item within 2 hours through our customer service email (firstname.lastname@example.org). For more than 2 hours, we can’t guarantee cancellation.
If you would like to change your order prior to shipment, there will be a $10 fee assessed; Once your order has been shipped out, we will not be able to change/cancel it for you.
Reserved Rights Regarding Returns:
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
1.An irregular or excessive returns history;
2.An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
3.Potential fraudulent or criminal activity.
Incorrect items sent to us will be discarded upon receipt.
Excessive Returns: Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity . In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.